If you have a water or sewer emergency, call (425) 398-4400.
Calling after hours: please follow the prompt to connect to our on-call staff.
Please CALL US FIRST if you have a water or sewer emergency! We can direct you to the right information and initiate our response faster.
Staff are available to assist you 24 hours/day, 7 days/week. If calling after hours, please follow the prompt to be directed to our answering service, who will connect you with our on call staff.
- If calling during regular business hours, please call our Operations Dispatch Center at (425) 398-4403.
- Regular hours for the Operations Department are 7:30 a.m. to 4:00 p.m., Monday through Friday.
Finance and Engineering Department hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
If our main number does not answer, please call our answering service directly for Emergencies at (425) 608-3751
Additional Contact Information
Northshore Utility District Office
6830 NE 185th St, Kenmore WA 98028
|Finance Department||(425) 398-4402|
|Engineering Department||(425) 398-4401|
|Employee Directory||Click here|
Roadway or Storm Drainage Issue?
If you are having a roadway or storm drainage issue, please contact the City in which your property resides within.
|City of Bothell||(425) 488-0118||www.city.bothell.wa.us|
|City of Kenmore||(425) 398-8900||www.kenmorewa.gov|
|City of Kirkland||(425) 587-3900||www.kirklandwa.gov
|City of Lake Forest Park||(206) 368-5440||www.cityoflfp.com|
|City of Woodinville||(425) 984-2301||www.ci.woodinville.wa.us|
Electrical or Gas Utility Emergency?
|Puget Sound Energy||1 (888) 225-5773||www.pse.com|
|Seattle City Light||(206) 684-3000||www.seattle.gov/light|
|Snohomish County PUD||(425) 783-1000||www.snopud.com|
Call Before You Dig – Utility Notification Center
|811 or 1 (800) 424-5555||www.callbeforeyoudig.org|